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Content tagged with Customer analytics
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This Call May Be Analyzed
Michael Steinhart  
4/17/2014   4 comments
Conversation analytics looks for specific phrases in customer-service calls and ranks the caller and the agent on numerous metrics.
App Analytics Raises Privacy Concerns
Michael Steinhart  
4/14/2014   7 comments
A piece of double-agent software serves usage stats to app developers while collecting device and mobile activity data for ad sales.
Marketing Challenge: Balancing Analog & Digital
Emmett Cox  
4/14/2014   14 comments
As the Baby Boom generation gives way to digital natives, marketers and regulators are working to find the optimal mix.
Analytics Roadblocks: Tech Isn't the Problem
Michael Steinhart  
4/11/2014   21 comments
When asked whether technology is the biggest obstacle to analytics adoption, more than 80% of our readers responded with a resounding "no."
TV Analytics Controls the Horizontal & the Vertical
Jon Martindale  
4/9/2014   9 comments
Netflix and a host of other firms are cashing in on analytics to match viewers with content.
Proximity Marketing Begs for Better Infrastructure
Michael Steinhart  
4/8/2014   10 comments
Retailers are experimenting with proximity, or location-based, marketing, but many have to get their digital infrastructures in order before taking full advantage of the new platforms.
A2 This Week: Listen In on Text Analytics
Beth Schultz  
4/7/2014   3 comments
This Wednesday's A2 Academy features a lecture on using text analytics for customer intelligence by marketing professor and author Goutam Chakraborty.
Amtrak Improves Passenger Experience With Big Data
Lyndon Henry  
4/7/2014   29 comments
From real-time tracking to enhanced digital signage, Amtrak is working to keep its rail services competitive and up-to-date.
iBeacon Micro-Location Tech Spreading Fast
Michael Steinhart  
4/2/2014   13 comments
Apple's iBeacon technology is taking root at major retailers, sports stadiums, and even schools.
Pfizer Connects Dots for Targeted Treatment
Doug Henschen  
4/2/2014   7 comments
Big-data analytics help pharmaceutical giant Pfizer create medications customized for specific subsets of the patient population.
Big Data & the New Marketing Mandate
AllAnalytics Academy  
4/2/2014   244 comments
Learn how big-data analytics comes into play for the new marketing mandate, call it omnichannel or SoLoMo.
Wharton Event to Spotlight Customer Analytics
Beth Schultz  
4/1/2014   Post a comment
The Wharton Customer Analytics Initiative is bringing together speakers from organizations like the Cleveland Indians, Pfizer, and MGM to share real-world stories of customer analytics success.
A2 Poll: Emotion Analytics Integral & Entertaining
Michael Steinhart  
3/28/2014   24 comments
Only a small portion of our audience finds emotion detection to be an infringement on privacy. Most think it's fun and that it will end up playing a strong role in marketing.
The Future of Shopping
Leo Sadovy  
3/28/2014   5 comments
The Internet has changed the entire shopping experience, birthing multichannel marketing and the omnichannel consumer.
People Skills Realize the Innovative Power of Technology
John Balla  
3/27/2014   1 comment
Marketing and IT have the opportunity to change the enterprise together. Yes, the stakes are high and so is the potential payoff.
IT & Marketing Meet at the Digital Business
Beth Schultz  
3/27/2014   6 comments
Business leaders must think beyond marketing when it comes to the consumer-facing digital future.
Flying Home Lands Customer Experience Lesson
Beth Schultz  
3/26/2014   48 comments
Thank goodness airline gate agents can look at the data and override automated decision management systems.
Why SAS Customers Get It Right for Marketing
John Balla  
3/25/2014   1 comment
Knowing a product's hugely successful track record can help assuage concerns and smooth the path to adoption.
How to Put the Customer at the Center of Your Strategy
John Balla  
3/25/2014   1 comment
It's no coincidence that leading organizations all use SAS for marketing excellence, and many industry experts will be presenting their insights at SAS Global Forum Executive Conference this week.
SAS Pitches Modernization Story
Beth Schultz  
3/24/2014   3 comments
Top SAS executives kick off the SAS Global Forum user and executive conferences with a theme of modernization.
Mash Up Your Own Internet of Things
Michael Steinhart  
3/20/2014   11 comments
It's still a few years from ubiquity, but cheap hardware and open-source APIs are making the Internet of Things easier to set up and monetize than ever before.
 Customer Satisfaction: Gleaning Insight From Email Interactions
Digital Audio  
3/20/2014   108 comments
Business process experts share a method of monitoring and predicting customer satisfaction by analyzing the social network structure of email interactions between service providers and their clients.
Ditch Email, Analyze Work, Boost Performance
Michael Steinhart  
3/19/2014   23 comments
A new book posits that meetings and email kill productivity by interrupting employees who are "in the zone." Applying big-data analytics to their work styles can boost morale and performance.
Paytronix Proves SMBs Can Do Big Data Analysis
Doug Henschen  
3/18/2014   5 comments
Running a Cloudera Hadoop cluster on Amazon Web Services, Paytronix gains insight into customer behavior it couldn't tease out of a database.
Internet of Things: Working Out the Kinks
Michael Steinhart  
3/18/2014   35 comments
In this third installment of our conversation with Endeavour Partners Chairman Michael Davies, we discuss the challenges facing widespread adoption of the Internet of Things.
A2 Twofer: Master Data Management & Measuring Customer Satisfaction
Beth Schultz  
3/17/2014   5 comments
All Analytics has two learning opportunities on tap for this week: an A2 Academy lecture on mastering big-data management and an A2 radio show on how to glean customer satisfaction insight from email interactions.
Reading & Being Read by E-Books
Ariella Brown  
3/17/2014   33 comments
E-readers track how long you spend on each book and on each page, sending that information back to subscription services, so they can tailor recommendations. Will authors benefit from seeing it, too?
US Credit Cards Overdue for Upgrade
Maryam Donnelly  
3/14/2014   4 comments
PINs, chips, or fingerprints, the credit card evolution is becoming a necessity.
We All Live in the Internet of Things
Michael Steinhart  
3/13/2014   15 comments
Between smartphones, wearables, and instrumented vehicles, the Internet of Things is already taking hold.
Chief Digital Officer: Needed or Not?
Beth Schultz  
3/13/2014   13 comments
The chief digital officer title is on the rise, but one CIO says it's unnecessary if other C-suite relationships are in working order.
8 Implications for the Always-On, Always-Connected World
Michael Steinhart  
3/12/2014   25 comments
Endeavour Partners chairman Michael Davies chats with All Analytics about the trends that will change enterprise IT dramatically in the coming years.
Red Robin Plates Up Big-Data Insight
Beth Schultz  
3/11/2014   15 comments
Red Robin's CIO and senior vice president of business transformation understands the value of big-data analytics -- and he didn't hesitate to go outside his company to get what he needed.
Facial Analytics: What Are You Smiling at?
Michael Steinhart  
3/10/2014   27 comments
Facial recognition and expression analysis have broad applications in fields like market research and education.
In-Memory Analytics Goes Postal
Michael Steinhart  
3/4/2014   16 comments
The US Postal Service stores a 16TB database in memory for rapid scanning of a half-billion pieces of mail each day.
Sentiment Analysis on the Cutting Edge
Michael Steinhart  
3/3/2014   62 comments
This week's Sentiment Analysis Symposium will bring some of the foremost thought leaders to New York for talks on what's next in the field.
Getting Omnichannel Engagement on Demand
Michael Steinhart  
2/27/2014   17 comments
You don't need dedicated call center reps or software to deliver full customer engagement across phone, email, and social channels.
SAS for Demand Signal Analytics
Leo Sadovy  
2/25/2014   Post a comment
Aggregating real-time data from manufacturers, distributors, and retail systems delivers unprecedented insight into supply chain dynamics.
5 Keys to Success for B2Me Marketing
Beth Schultz  
2/24/2014   21 comments
Juniper Networks CMO Brad Brooks tells tech marketers not to get lost in the big-data weeds.
Need to Solve a Big Data Marketing Problem? Visualize It
John Balla  
2/24/2014   4 comments
Visual tools enable marketers to leverage data holistically and drive greater customer engagement.
Loyalty Cards Are So Yesterday
Beth Schultz  
2/21/2014   30 comments
Successful companies must look beyond traditional loyalty card programs to gain insight across social, local, and mobile customer channels.
Uncle Sam No Friend of Privacy
Michael Steinhart  
2/21/2014   24 comments
More than half of our poll voters said the US government may crack down on marketers, but it lets the NSA trample on privacy rights routinely.
A2 Academy: Big-Data Analytics & the Enterprise Evolution
Beth Schultz  
2/20/2014   2 comments
Our latest A2 Academy online learning program runs for seven consecutive Wednesdays from March 5 through April 16. Don't miss out!
Choosing a Big-Data Analytics Platform
Michael Steinhart  
2/19/2014   3 comments
All Analytics editors Beth Schultz and Michael Steinhart conduct a Google+ Hangout on Air chat with Doug Henschen, executive editor of InformationWeek, about his recent roundup of the top 16 big-data analytics platforms.
Customer Love – It's All About the Connection
John Balla  
2/14/2014   14 comments
This Valentine's Day, ask yourself: How many of your customers would make heart-shapes about your brand?
RNC Launches Analytics Lab for Voter Data
Michael Steinhart  
2/13/2014   31 comments
Hoping to outgun the Democrats in 2016, the Republican National Committee has opened a data analytics incubator and dubbed it Para Bellum Labs.
Keeping a Close Eye on Shoppers
Michael Steinhart  
2/13/2014   16 comments
The retail store of the future will track customers and products via Bluetooth, NFC, and RFID in order to optimize shopping experiences and operational efficiency.
Big Data, Multichannel Drive CRM Investment
Michael Steinhart  
2/12/2014   9 comments
A new Gartner report indicates that customer relationship management software investments are expected to continue strongly as companies strive to deliver enhanced customer experiences.
700K Super Bowl Fans Engaged With Ads
Maryam Donnelly  
2/12/2014   19 comments
Engagement analytics technology took the lead at this year's Super Bowl.
Real-Time Demand Drives Forecasting
Michael Steinhart  
2/11/2014   1 comment
Charles Chase, chief industry consultant for the manufacturing and supply chain global practice at SAS, explains why companies can no longer rely on shipment data to understand and predict product demand.
Hiring a Portfolio of Modern Marketing Assets
John Balla  
2/10/2014   1 comment
Proficiency in analytics and grounding in tradition are both critical for the next generation of marketing professionals.
Next-Gen Retail: Electronic Labels & Bluetooth Beacons
Michael Steinhart  
2/7/2014   Post a comment
Andrew Dark, CEO of Displaydata, explains the dynamics of electronic shelf-edge labels and how they integrate with retail backend management solutions.
Analytics for Integrating the Value Disciplines
Leo Sadovy  
2/4/2014   20 comments
The retailer of the future will find itself split among three specialties: low-cost production, innovation, and customer intimacy.
Retail Trends: Big Data Optimizes Sales & Operations
Michael Steinhart  
2/4/2014   5 comments
SAS Institute's Lori Schafer shares insights on big-data for retail supply chain optimization and in-store customer tracking.
Why Was Your Marketing Campaign Successful?
John Balla  
2/3/2014   2 comments
A look at how Dell achieves success for marketing campaigns.
Analytics ROI Flares Quickly for Grill Maker
Michael Steinhart  
2/3/2014   21 comments
Oregon-based Traeger Grills adopted customer analytics just a few weeks ago, and is already reaping numerous benefits.
Super Bowl & Sochi: Let the (Data) Games Begin
Beth Schultz  
1/31/2014   24 comments
Give a sports nut some data, watch the crunching begin, and, in a sign of the times, see the visualizations appear.
7 Steps to Protecting Customer Privacy
Michael Steinhart  
1/31/2014   1 comment
Gaurav Pant, SVP of Research and Principal Analyst at EKN Research, shares the results of a comprehensive survey on big data in retail, and lays out seven steps for ensuring customer privacy.
Payment Protocols: A Contactless Conundrum
Michael Steinhart  
1/30/2014   6 comments
Our readers aren't sure which wireless protocol will win out at retail points of sale, but Bluetooth has a slight lead over NFC.
Data Management Key to Banking Analytics
Michael Steinhart  
1/29/2014   32 comments
As they recover from years of crisis mode, banks are discovering that they're behind in customer-focused, profit-optimized services.
Integrating Customer Insight Across Retail Channels
Michael Steinhart  
1/29/2014   13 comments
Lori Bieda, executive lead for customer intelligence at SAS Americas, discusses the latest trends in retail analytics and omnichannel marketing.
Government Officials & Data Privacy: Who's Who
Michael Steinhart  
1/28/2014   14 comments
The Marketing Research Association calls out these politicians as particularly important in the fight to protect consumer data from misuse.
National Retail Federation Show Highlights
Michael Steinhart  
1/27/2014   7 comments
All Analytics Executive Editor Michael Steinhart looks back at this year's massive retail conference and notes three important trends.
Kicking Up Customer Loyalty at Major League Soccer
John Balla  
1/23/2014   15 comments
The premier US/Canada soccer league uses predictive analytics to increase fan engagement and boost revenue.
NFL Tackles Fan Experience With WiFi Analytics
Beth Schultz  
1/22/2014   34 comments
The NFL will use WiFi analytics software to study in-stadium usage patterns and trends with an eye toward improving the game-day experience for football fans.
 The Brave New World of Personalized Big Data
Digital Audio  
1/21/2014   112 comments
The personalization of big data will change how we approach our lives -- from the way we learn to how we obtain healthcare, interact with the outside world, and even watch sports.
Infographic: Pressure to Personalize Retail
Michael Steinhart  
1/20/2014   17 comments
A host of survey findings illustrate the factors that are driving retailers to invest in big data analytics and personalized marketing.
Analytics Get Real in 2014
Michael Steinhart  
1/17/2014   24 comments
Experts say it's "now or never" for enterprise analytics, and our audience poll seems to bear that out.
Building Retail Trust as Data Evolves
Michael Steinhart  
1/16/2014   21 comments
A panel of experts discusses the challenges facing retailers in today's rapidly shifting technology landscape.
Dressing Room Mirrors in the Cloud
Michael Steinhart  
1/15/2014   26 comments
New smart mirror technology marries retail, analytics, cloud, and mobile in a way that enhances shopping experiences.
4 Cool Retail Products for the Modern Shopper
Beth Schultz  
1/14/2014   39 comments
Modern shopping is about the customer experience, not the product, and these products can help retailers optimize the change.
Video: 3 Keys to Getting Digital Marketing Right
John Balla  
1/14/2014   2 comments
With these three keys, the successful marketer can navigate the tricky waters of digital marketing to deliver consistent, coordinated customer experiences that move customers along in their buying cycles.
Pushing the Edge at the Retail Shelf
Michael Steinhart  
1/13/2014   13 comments
Shelf-edge labels are the next frontier for networked, "smart" devices in retail's arsenal.
Cornell Hotel School Faculty on 2014 Trends
Kelly A. McGuire  
1/10/2014   1 comment
Teachers at the Cornell Center for Hospitality Research provide a glimpse into their 2014 projects and predictions.
Retailers Aren't Predictive Enough
Beth Schultz  
1/10/2014   29 comments
A new report from Retail Systems Research suggests retailers aren't looking at predictive analytics with as much urgency as they should be.
Fake Right, Go Left With Geotag Control
Michael Steinhart  
1/9/2014   16 comments
A new, patent-pending algorithm wants to put geolocation control back in users' hands.
Running With Retailers
Michael Steinhart  
1/8/2014   8 comments
The National Retail Federation's annual conference and expo kicks off in New York this weekend.
Who Watches the Watchmen?
Michael Steinhart  
1/7/2014   25 comments
Location analytics is a boon for retailers, but the potential for abuse is high. A new industry consortium aims to protect privacy with a new code of conduct.
Styling Retail in Tech Titan Fashion
Beth Schultz  
1/7/2014   8 comments
Three high-level themes ought to permeate retail strategies in 2014 and beyond -- if retailers want to keep up with the tech titans.
Setting a Price for Location Data
Michael Steinhart  
1/6/2014   12 comments
Bluetooth-driven marketing is showing its value in increasing customer engagement and gathering behavioral data.
Mine Your Way to Better Marketing
Beth Schultz  
1/3/2014   5 comments
This New Jersey Institute of Technology infographic summarizes the increasingly important role that predictive analytics and decision support systems will play for market researchers.
Gridiron Computing: Analytics vs. Humans
Michael Steinhart  
1/2/2014   38 comments
Can sports analytics help NFL teams sell out their home games and avoid TV blackouts, or are the variables just too unpredictable?
2013 Marketing Roundup in 5 Hot Topics
John Balla  
1/2/2014   7 comments
Here's a look at the topics that captured our attention last year.
2013 -- A Year in Review
Kelly A. McGuire  
1/2/2014   2 comments
Last year's Hospitality Executive blogs trace trends in data management, pricing strategy, social media, and more.
360-Degree Slam Dunk
Michael Steinhart  
12/24/2013   3 comments
Analytics helps the Orlando Magic score higher ticket revenues and improved customer experiences.
That Creepy Stalker Guy in Your Computer
Tom Sattler  
12/23/2013   43 comments
What we tolerate online that we wouldn't in person.
IDC: Tons of Customer Data Going to Waste
Beth Schultz  
12/19/2013   9 comments
Among IDC's 2014 predictions for CMOs is that a whopping 80% of customer data gets wasted.
Increase Marketing Response Rates With SAS
John Balla  
12/17/2013   2 comments
Smart companies use their own products to drive business and prove their value.
Value Creation Is Key to Marketing's Future
John Balla  
12/16/2013   3 comments
Data stewardship is critically important for companies that want to leverage big data while protecting customer privacy.
The Not-So-Material World
Michael Steinhart  
12/12/2013   23 comments
A significant portion of our audience didn't buy the Black Friday hype and stayed home instead of shopping this past Thanksgiving weekend.
Confession of a Hypocritical Marketer
Tom Sattler  
12/11/2013   16 comments
As much as I love using metrics based on other people’s shopping and browsing habits, I hate having information gathered about me and my shopping and browsing habits.
Yes, That Is a Beacon in Your Pocket
Michael Steinhart  
12/6/2013   30 comments
If you're carrying a smartphone, there are dozens of entities that want to track your movements in exchange for serving you coupons and helpful information. Apple is the latest to join the fray with its iBeacon Bluetooth-based feature.
Grocery Loyalty: Data Spill in Aisle 7
Maryam Donnelly  
12/6/2013   18 comments
Loyalty programs are far from the cure-all for customer engagement, but understanding your shoppers, their preferences, and their shopping habits is key to creating long-term value and competing effectively in the new grocery future.
Check Into the Big Data Suite
Michael Steinhart  
12/4/2013   4 comments
For travel sites, predicting customer preferences is no longer a luxury.
The Impact of Negative Reviews on Purchase Decisions
John Balla  
12/3/2013   5 comments
Studies show that negative reviews can torpedo sales efforts more than any other factor.
Let the Power Shopping & Data Crunching Begin
Tom Sattler  
11/27/2013   32 comments
Retail analytics are never more important than during the holiday season, starting on Black Friday and Cyber Monday.
Motivated to Shop – Or Not
Beth Schultz  
11/26/2013   35 comments
Based on online shopping research, I just don't have the motivation to be a true-to-the-core Cyber Monday shopper.
To Your Good Health
Michael Steinhart  
11/25/2013   19 comments
Healthcare is the top-ranked "social good" that will benefit from big data analytics soonest, according to our readers.
DMA Highlights Importance of Chief Data Officers
John Balla  
11/25/2013   4 comments
CDOs are critical for helping companies leverage their marketing data effectively and safely.
McDonald's Stays Hot With Predictive Analytics
Beth Schultz  
11/21/2013   22 comments
McDonald's gives restaurant owners the chance to ask "what-if?" with simulation modeling.
Tracking Transactions for Customer Profiles
Michael Steinhart  
11/20/2013   Post a comment
Club Premier Aeromexico combines data from dozens of merchant sources to optimize the customer experience for its frequent flyers.




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Beth Schultz
We'll Be Your Eyes & Ears

3|20|14   |   2:15   |   (0) comments


We'll be on the scene at SAS Global Forum events in Washington, D.C., March 23 to March 25, glad to share what we learn with our community members.
Beth Schultz
7 Tips for Deploying Visualization

3|7|14   |   33:15   |   (0) comments


We chat with Analise Polsky, a data visualization thought leader on the SAS Best Practices team, about what you need to know before you deploy data visualization.
Michael Steinhart
Choosing a Big-Data Analytics Platform

2|19|14   |   31:53   |   (3) comments


The big-data analytics market can be a confusing place. Among the vendors vying for your dollars are traditional database management providers, Hadoop startup services, and IT giants. In this video, All Analytics editors Beth Schultz and Michael Steinhart sit down in a Google+ Hangout on Air with Doug Henschen, executive editor of InformationWeek. Henschen discusses use cases for big-data analytics, purchase considerations, and his recent roundup of the top 16 big-data analytics platforms.

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— Michael Steinhart, Circle me on Google+ Follow me on TwitterVisit my LinkedIn pageFriend me on Facebook, Executive Editor, AllAnalytics.com

Michael Steinhart
Keeping a Close Eye on Shoppers

2|13|14   |   02:14   |   (16) comments


At the National Retail Federation BIG Show last month, All Analytics executive editor Michael Steinhart noted a host of solutions for tracking and analyzing customer activity in retail stores. From Bluetooth beacons to RFID tags to NFC connections to video analytics, retailers must find the right combination of tools to help optimize the shopper experience, streamline operations, and boost revenues.

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— Michael Steinhart, Circle me on Google+ Follow me on TwitterVisit my LinkedIn pageFriend me on Facebook, Executive Editor, AllAnalytics.com

Michael Steinhart
Real-Time Demand Drives Forecasting

2|11|14   |   02:22   |   (1) comment


The days when historical shipment trends and gut feelings were enough to forecast retail demand accurately are long over. SAS chief industry consultant Charles Chase outlines the benefits of pulling real-time sales information from point-of-sale and product scanner systems, then flowing that data into dynamic forecasting tools from SAS.

— Michael Steinhart, Circle me on Google+ Follow me on TwitterVisit my LinkedIn pageFriend me on Facebook, Executive Editor, AllAnalytics.com

Michael Steinhart
Next-Gen Retail: Electronic Labels & Bluetooth Beacons

2|7|14   |   03:21   |   (0) comments


Electronic shelf-edge labels (ESLs) equipped with low-energy Bluetooth beacons enable retailers to deliver real-time customer interaction and execute dynamic pricing strategies. Andrew Dark, CEO of Displaydata, outlines the ESL architecture and explains how it integrates with backend management and analytics systems.

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— Michael Steinhart, Circle me on Google+ Follow me on TwitterVisit my LinkedIn pageFriend me on Facebook, Executive Editor, AllAnalytics.com

Michael Steinhart
Retail Trends: Big Data Optimizes Sales & Operations

2|4|14   |   02:31   |   (5) comments


Retailers like Family Dollar and suppliers like Procter & Gamble are using big-data analytics to maximize efficiency and revenue across the entire supply chain. Lori Schafer, Executive Advisor for the SAS Institute Retail Practice, moderated a panel with executives from these companies at the National Retail Federation BIG Show in New York last month. Here, she shares insights on retail supply chain optimization and in-store customer tracking for targeted sales.
Michael Steinhart
7 Steps to Protecting Customer Privacy

1|31|14   |   03:05   |   (1) comment


EKN Research's "The Rising Importance of Customer Data Privacy in a SoLoMo Retailing Environment" report details the top challenges and opportunities that retailers face when embracing big data analytics. EKN SVP of Research and Principal Analyst Gaurav Pant explains the importance of data management and lays out seven steps that retailers can take to ensure customer privacy while reaping the benefits of big data.
Michael Steinhart
Integrating Customer Insight Across Retail Channels

1|29|14   |   02:13   |   (13) comments


Customer data is fueling a new phase of retail marketing across physical and online channels. Lori Bieda, executive lead for customer intelligence at SAS Americas, explains how integrated insight enables retailers to optimize offers and improve sales across product categories. She also shares some best-practices for leveraging analytics talent in retail.

— Michael Steinhart, Circle me on Google+ Follow me on TwitterVisit my LinkedIn pageFriend me on Facebook, Executive Editor, AllAnalytics.com

Michael Steinhart
National Retail Federation Show Highlights

1|27|14   |   02:51   |   (7) comments


This year's National Retail Federation BIG Show wrapped up on January 14. All Analytics executive editor Michael Steinhart reviews highlights of the conference and discusses trends around analytics, personalization, omnichannel, and retail security.

— Michael Steinhart, Circle me on Google+ Follow me on TwitterVisit my LinkedIn pageFriend me on Facebook, Executive Editor, AllAnalytics.com

Beth Schultz
Nurturing Analytics Talent

1|9|14   |   02:25   |   (4) comments


Sarah Gates, vice president of research for the International Institute for Analytics, shares advice on how to recruit and leverage analytics talent, whether your company is big or small.
Michael Steinhart
Analytics for Banking Regulation Compliance

1|7|14   |   02:39   |   (1) comment


In the wake of 2008's financial meltdown, banks are subject to strict regulations around the soundness of their loan portfolios. Capgemini senior manager Rex Pruitt explains how advanced transition matrices -- driven by SAS analytics tools -- help banks perform effective credit loss forecasting and meet their regulatory requirements.
Michael Steinhart
360-Degree Slam Dunk

12|24|13   |   01:50   |   (3) comments


David Bencs, assistant director of Insight and Analytics for the Orlando Magic, outlines different analytics projects and the benefits they're delivering to the NBA franchise. The team put demand-based pricing in place a few years ago, for example, and single-game ticket revenue grew 28% despite a disappointing season. Next up for the Magic is to combine social media activity, television viewership stats, and ticket sales data to achieve a 360-degree customer view.

— Michael Steinhart, Circle me on Google+ Follow me on TwitterVisit my LinkedIn pageFriend me on Facebook, Executive Editor, AllAnalytics.com

Michael Steinhart
Encryption for Hadoop & Big Data

12|9|13   |   06:20   |   (5) comments


David Tishgart, senior director of marketing and alliances at security provider Gazzang, explains the importance of data encryption for companies that are rolling out Hadoop environments to leverage big data analytics.
Michael Steinhart
Hadoop's Place in the Analytics Ecosystem

12|5|13   |   02:04   |   (1) comment


At the Strata Conference / Hadoop World 2013, Samuel Kommu, technical marketing engineer at Cisco Systems, shares some of the benefits that Hadoop brings to analytics platforms that leverage next-generation hardware. Kommu looks at big data operations that required 3,500 nodes in 2009, 2,000 in 2011, and now require only 64 nodes.
Videos
Intro to Visual Analytics

6|5|13   |   1:58   |   (0) comments


With today's advanced visual analytics tools, you can stream data into memory for real-time processing, provide users the ability to explore and manipulate the data, and bring your data to life for the business.
Videos
Visual Analytics, Instant Insight

5|16|13   |   2:06   |   (2) comments


Dynamic data visualizations let analysts and business users interact with the data, changing variables or drilling down into data points, and see results in a flash. Advance your use of data visualization with tools that support features like auto-charting, explanatory pop-ups, and mobile sharing.
Videos
Big Data, Fast Infrastructure

2|14|12   |   3:35   |   (6) comments


No doubt your enterprise is amassing loads of data for fact-based decision-making. Hand in hand with all that data comes big computational requirements. Can traditional IT infrastructure handle the increasing number and complexity of your analytical work? Probably not, which is why you need a backend rethink. Big data calls for a high-performance analytics infrastructure, as Fern Halper, a partner at the IT consulting and research firm, Hurwitz & Associates, discusses here.
Videos
Red Hot Analytics

1|10|12   |   3:51   |   (5) comments


Redbox's bright-red DVD kiosks are all but ubiquitous these days, located in more than 28,000 spots across the country. Jayson Tipp, Redbox VP of Analytics and CRM, provides an insider's look at how the company has accomplished its phenomenal nine-year growth.
Videos
Hotelier Checks In With Analytics

12|14|11   |   06:55   |   (11) comments


InterContinental Hotels Group (IHG), a seven-brand global hotelier, has woven analytics into the fabric of its operations. David Schmitt, director of performance strategy and planning, shares IHG's analytics story and his lessons learned.