Sandra Gittlen

Sprinkling Insight on Holiday Meal Planning

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kq4ym
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Data Doctor
Re: Increased disparity?
kq4ym   12/28/2012 6:36:14 AM
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It would seem to indicate a bit of training of employees would be required to make the fit 'just right.'

In theory it all sounds great, but if just a few mess up, the project might just snowball into a real disaster. Not a happy camp for employees or customers.

SaneIT
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Data Doctor
Re: Increased disparity?
SaneIT   12/14/2012 7:37:35 AM
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I do suspect that part of the issue is being overwhelmed but from what I understand this was a catering company.  I don't know if I'd trust a catering company of any size that can't tell me what is in the food they prepare.  Maybe the person answering the phone doesn't know but it shouldn't be difficult to find someone knowledgeable enough to answer a few simple questions.  I don't think they have to go as far as a bigger company and post their ingredients on a web site for the whole world to see but they really should have more information than the blog post implied.

tinym
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Data Doctor
Re: Increased disparity?
tinym   12/13/2012 11:09:15 PM
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I'm siding with you on this one. I suspect the smaller shop experiences a lot of what you suggest, mainly a lack of skilled workers to handle such things.

Callmebob
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Master Analyst
Re: Increased disparity?
Callmebob   12/13/2012 6:06:02 PM
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@SaneIT - While there is a possibility that the smaller shop might be too lazy, having worked in small and under-resourced companies, I lean more towards the smaller guys being overwhelmed. They are probably aware of what the big guys are doing but don't have the bodies, budgets, or time to get around to it. Hmm, reminds me of a book I read...Catch-22.

SaneIT
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Data Doctor
Re: Increased disparity?
SaneIT   12/13/2012 8:40:07 AM
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This is a bit of a sad  statement for the little guy.  You would think that the samller shop would have a more intimate knowledge of what was going out their doors and if they didn't know that it would be very easy to find out.  I'm not sure if this is an issue of the smaller shop being too lazy to figure out what is in the food they are selling or they were overwhelmed and didn't have the time to take on the task of verifying foods for you. In either case I can't believe that they were less knowledgeable than a larger chain who has more to keep track of.

BethSchultz
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Re: Increased disparity?
BethSchultz   12/12/2012 9:38:53 AM
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In this case, if the local grocer had a website that listed out ingredients that would have gone a long way to keep you a holiday meal customer, no? It could mandate that the local caterer, too, provide information for uploading, too. I think small businesses, no matter how tiny, can better position themselves by having a website with at least basic information on it. 

sgittlen
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Re: Increased disparity?
sgittlen   12/12/2012 8:43:32 AM
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I feel the same. Hope there is a great leveler that happens at some point for local store owners.

BethSchultz
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Blogger
Increased disparity?
BethSchultz   12/12/2012 7:58:47 AM
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Hi Sandra, I love that your local grocery chain is providing valuable information to shoppers and is listening in and responding to consumers via social media channels. But I have to say I'm a little sad on behalf of the little shop. This seems to be one more example of the ways in which more sophisticated use of data by large companies could lead to the demise of smaller businesses.

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