Beth Schultz

Canada Post Delivers on Data Governance

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kq4ym
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Re: Canada Post setting a benchmark
kq4ym   5/14/2014 12:04:32 PM
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Yes, it would be interesting to see all the governmental and quasi-government bodies get aboard and follow Canada Post. Wonder if there could even be some sort of collaboration on data governance issues which might be possible.

BethSchultz
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Re: Canada Post setting a benchmark
BethSchultz   5/13/2014 9:56:19 AM
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Then who knows, Lyndon -- perhaps Canada Post took some lessons from Amtrak. ;-)

Seriously, though, I do think it's good and helpful for organizations to share their experiences on data governance. There's a lot of learning to be done here, for effective implementation.

 

Phoenix
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Re: Canada Post setting a benchmark
Phoenix   5/12/2014 11:17:02 PM
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This effort shows that it is possible to implement a good data analytics program even for a larger organization. It is going to be difficult to get everything right at once but it looks like they have done a good job so far.

Lyndon_Henry
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Re: Canada Post setting a benchmark
Lyndon_Henry   5/12/2014 10:02:30 PM
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..

Beth asks


As for Amtrak, I don't know anything about its data governance or lack thereof. What makes you say it's not so good?


 

For clarification, I don't know how good Amtrak's data governance is. I'll try to find out, but it's not something that usually pops up in the meetings I'm involved in. Interesting issue, though.

Basically I was impressed by the Canada Post program, and just wondered if Amtrak was learning anything from it.

 

BethSchultz
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Re: Canada Post setting a benchmark
BethSchultz   5/12/2014 3:43:52 PM
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It has been a year since the Office of Inspector General took the USPS data governance program to task, so I do wonder what, if any changes have resulted. The USPS did say at the time that it would follow recommended best-practices and begin "establishing a formal, enterprise-wide data governance program." But it sounds like it had a lot of work to do. The report was pretty harsh: 

"Our report found numerous shortcomings in the management of this critical data. Notably, the Postal Service defined a structure for a data governance program in 2003, but full roles and responsibilities were not uniformly adopted across the enterprise. We also identified limitations in the Postal Service's data governance program that placed the organization at risk for potential vulnerabilities in data quality, availability, and integrity, which could cause inefficient operations, disruptions in service, and fraud. These limitations included an inconsistent corporate-wide data strategy, unreliable and inaccurate data, data inconsistencies within the Enterprise Data Warehouse, insufficient IT security measures, and difficulties with accessing and sharing data."

As for Amtrak, I don't know anything about its data governance or lack thereof. What makes you say it's not so good?

Lyndon_Henry
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Canada Post setting a benchmark
Lyndon_Henry   5/12/2014 3:29:14 PM
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..

Sounds to me like Canada Post has been setting a benchmark for effective governance of data in a large public (or quasi-public) enterprise. Wonder if USPS is paying attention... Amtrak?

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