How AI Can Moderate Comments, Eliminate Trolls


Ariella Brown,

Ariella Brown is a social media consultant, editor, and freelance writer who frequently writes about the application of technology to business. She holds a PhD in English from the City University of New York. Her Twitter handle is @AriellaBrown.

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Re: Active Discussion
  • 6/26/2017 6:25:52 PM
NO RATINGS

@Broadway it certainly seems that way. I enjoy a good debate myself but not the kind of thing in which everything boils down to ad hominem attacks. 

Re: Active Discussion
  • 6/26/2017 6:22:00 PM
NO RATINGS

Ariella, it is certainly a sport and hobby for many many enthusiast trolls these days. A lot of languishing writing and entertainment career ambitions get nourished by amateur procateurs on discussion boards, dueling back and forth for hours in their parents' basements.

Re: Active Discussion
  • 6/26/2017 9:17:24 AM
NO RATINGS

@Lyndon_Henry Yes, better imprefect moderation than no discussion in my view. SEveral months back IMDB removed its discussion sections without giving a reason. But I suspect it was because often people started trading insults with those who diagreed with their points of view. The site probably did not want to invest in either the manpower or the AI to effectively monitor the comments that went up and so opted to eliminate them instead. It's a a shame because th site is much less interesting now.

Re: Active Discussion
  • 6/26/2017 9:11:01 AM
NO RATINGS

@Broadway Oh, it's still up, it's just quite a number of years old now, and so not something that would likely come up on a first or even second page of Google searches.  What I don't htink is still up is an online board I worked for as a volunteer moderator way, way back. I don't remember any major issues, though there were two reasons for that: One: that was an academic board, so only those with academic interests were reading and posting. Two: it  was still early days for online discussion, so people did not yet regard the internet asa forum for trading insults the way some regard the comment section on YouTube and the like. 

 

Re: Active Discussion
  • 6/26/2017 7:05:40 AM
NO RATINGS

@Lyndon,  I agree.  I just found some valid emails in my spam file run by AI machine.

Re: Active Discussion
  • 6/25/2017 10:56:19 PM
NO RATINGS

..

In her blog post, Ariella writes

In my view, even if the AI system is influenced human biases, it is still a good thing if it allows the community members to comment. What's your view?

I agree. The AI-based system seems to enable moderation of comments at a level that would otherwise be impossible, and apparently with acceptable results. One would hope that it's not inadvertently rejecting other valid, worthy, acceptable comments because of glitches in the algorithms (a la spam filters that reject an occasionally valid Email).

..

Re: Active Discussion
  • 6/25/2017 10:06:30 PM
NO RATINGS

Ariella, id love to know which old board that was where the fight nearly happened. Just curious! When it comes to major media sites, they certainly do not enough. They tend to have abuse reporting measures but that's like a finger in a leaky dam.

Re: Active Discussion
  • 6/23/2017 12:49:11 PM
NO RATINGS

@tomsg Ah, so there are trolls and trolls.

Re: Active Discussion
  • 6/23/2017 12:39:55 PM
NO RATINGS

That would not be the kind of troll I would worry about. It is the ones who have some sort of nefarious purpose that wouldconcern me.

Re: Active Discussion
  • 6/23/2017 12:08:25 PM
NO RATINGS

@tomsg I haven't made a real study of it, but I do notice on some boards that people recognize certain user names and identify them as trolls in the comments. It's not all that difficult to make up a name that is not one's own for the purpose of commenting.

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