Anna Brown

How Does a Center of Excellence Really Work?

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Jim Mulholland
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BICC
Jim Mulholland   10/30/2012 6:35:21 PM
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At a midsize company where I implemented their first analytics platform, the formation of the Business Intelligence Competency Center (BICC) was critical to its eventual acceptance and success. 

As mentioned in the article, there was the goal of getting the folks from the line of business to set the project goals, deciding what was in/out, and basically shape the analytics platform course.  This was not only good business (in my view, IT should never be the lead or project owner in these types of endeavors) but it allowed IT to stay out of the hard sell side and work on what they know, which is applying techonology to the benefit of the business.  The business folks on the BICC did the selling back within their teams, and since they believed in it, were able to get "their own" to buy in much more easily than a scary IT type could.....and I say that with utmost admiration for IT types, since I resemble one!

mnorth
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Re: Making people want analytics
mnorth   10/24/2012 12:07:40 PM
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@annabrown:  Absolutely agree.  Excellence isn't about quantity, it is about quality. I try to engrain this in my students: in nScale computing, n is any number -- ten or ten million.  Ten crappy observations are no better or worse than ten million crappy observations.

annabrown
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Re: Making people want analytics
annabrown   10/24/2012 9:50:10 AM
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I'm glad Brett's perspective resonated with you, Pierre DeBois and kicheko. I particularly like his notion that it doesn't matter how big your data is to have a Center of Excellence. When any amount of data and analytics is involved, a center that provides standards and a unified framework is needed. Everyone needs to speak the same language - to a degree at least.

Pierre DeBois
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Re: Making people want analytics
Pierre DeBois   10/24/2012 9:22:00 AM
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I second Nancy's comments - I like how preventing IT and management silo roles has been  mentioned here. Sometimes people really don't respect the expertise at the other end of the table, and try to go too far around the capability instead of working alongside. Bravo Brett.

kicheko
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Making people want analytics
kicheko   10/24/2012 6:50:09 AM
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Great interview and indeed a lot of problems are solved the wrong way because the organization did not use analytics...for example we'll have some course majors always attracting less than quorum. First response is usually to remove those subjects but then a little surveying reveals that it is simply the personalities teaching those subjects that cause the problem. A little reshuffling in the faculty solves the problem.

Once a problem like this has been solved, the next time there's a new problem the management will think of analytics first.

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