John Balla

Healthcare Customers Emerge Amid Industry Upheaval

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Lyndon_Henry
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Benefits (maybe) out of upheaval
Lyndon_Henry   6/20/2014 8:02:41 AM
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..

John Balla writes


For so many years, health insurance plans have referred to individual users as "members," and what's more impressive is how both of these leading health insurance plans have reoriented their focus on the individual customer who uses and benefits from their services. 


 

I'm disgusted with ACA as a whole (universal expansion of Medicare would have been far better), but it's an ill wind that blows nobody some good. The "customer" orientation that John emphasizes does have obvious benefits for, well, us customers. The new competitive marketplace resulted in new plans emerging and a $400/month premium drop for my significant other (self-employed).

 

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