Taking cue from retail will certain spur innovation in financial services. Retailers are learning how to cross sell using analytics related data - The GAP pulled off one of its biggest quarter earning reports a year or so ago because it figured out how to cross sell its brands at the checkout. Monitoring the techniques may help financial services cross sell its services in a similar fashion. Great video!
It's time to start asking ourselves questions about the role of technology -- particularly intelligent machines like robots -- in our lives and our jobs, including how we can evaluate the performance of our machines.