Taking cue from retail will certain spur innovation in financial services. Retailers are learning how to cross sell using analytics related data - The GAP pulled off one of its biggest quarter earning reports a year or so ago because it figured out how to cross sell its brands at the checkout. Monitoring the techniques may help financial services cross sell its services in a similar fashion. Great video!
While 97% of insurers say that insurance fraud has increased or remained the same in the past two years, most of those companies report benefits from anti-fraud technology in limiting the impact of fraud, including higher quality referrals, the ability to uncover organized fraud, and improve efficiency for investigators.