Taking cue from retail will certain spur innovation in financial services. Retailers are learning how to cross sell using analytics related data - The GAP pulled off one of its biggest quarter earning reports a year or so ago because it figured out how to cross sell its brands at the checkout. Monitoring the techniques may help financial services cross sell its services in a similar fashion. Great video!
Don't forget the human element -- people who will consume data and put it into action -- in an analytics initiative. Chris Mazzei, global chief analytics officer at Ernst & Young, joins All Analytics Radio to share best practices in understanding from the start of a project how the resulting data might address business problems, change people's jobs, and change how customers interact with an organization.