Nice share, Chris. I like the path selected for North America - I also recall a NPR review of Santa. They consulted UPS about Santa's logistics - they noted the varied path much like the North American path, but global. Funny how analytical Ol' St. Nick can be!
Tricia, I really love this - I think there needs to be a natural joy in the metrics. Certainly Santa takes joy on developing his lists and planning his route.
I also think some cabaility in getting the word out about those metrics is essential - When we sing Santa Claus is coming to town, we are reminded of the list. Exec sponsors should be visible - coming to town - and reminding teams of the list.
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