Nice share, Chris. I like the path selected for North America - I also recall a NPR review of Santa. They consulted UPS about Santa's logistics - they noted the varied path much like the North American path, but global. Funny how analytical Ol' St. Nick can be!
Tricia, I really love this - I think there needs to be a natural joy in the metrics. Certainly Santa takes joy on developing his lists and planning his route.
I also think some cabaility in getting the word out about those metrics is essential - When we sing Santa Claus is coming to town, we are reminded of the list. Exec sponsors should be visible - coming to town - and reminding teams of the list.
The Interop IoT Summit highlighted why it's time to break our image of the Internet of Things into multiple small chunks, so we don't confuse consumer IoT with what goes on at industrial sites and in the commercial world.
It's time to start asking ourselves questions about the role of technology -- particularly intelligent machines like robots -- in our lives and our jobs, including how we can evaluate the performance of our machines.