Nice share, Chris. I like the path selected for North America - I also recall a NPR review of Santa. They consulted UPS about Santa's logistics - they noted the varied path much like the North American path, but global. Funny how analytical Ol' St. Nick can be!
Tricia, I really love this - I think there needs to be a natural joy in the metrics. Certainly Santa takes joy on developing his lists and planning his route.
I also think some cabaility in getting the word out about those metrics is essential - When we sing Santa Claus is coming to town, we are reminded of the list. Exec sponsors should be visible - coming to town - and reminding teams of the list.
One of the failings of education stems from the lack of separation of academia from the private sector, with a revolving door between the two and university resources resulting in curricula that are entrepreneurial and vocational.
Chicago’s push for improving civic services through data is leading to IoT innovations, a robust developer community, and an intriguing new seminar demonstrating best practices for analytics practitioners and tech managers