Wednesday, August 08, 2012
2:00 p.m. New York / 7:00 p.m. London
Knowing how to create better, more profitable customer relationships starts with an understanding of the strategic and day-to-day operational decisions your company or organization is making about those customers. If you can better manage these decisions, you can apply them in smarter, more purposeful ways sure to boost the value you reap from each customer.
On Wednesday, August 8, at 2:00 p.m. ET, James Taylor, chair of the Decision Management Summit, reveals specific tips that you can use to optimize your customer relationships, including:
- Targeting customers more accurately
- Reacting to customers in real-time
- Keeping up with rapid business change
- Ensuring consistency in a multichannel world
- Keeping costs down with scalable solutions
Begin creating competitive advantage today. Register for the “5 Ways Decision Management Leads to Greater Customer Value” Webinar now.
James Taylor, CEO, Decision Management Solutions
close this window
James Taylor is the CEO of Decision Management Solutions. He is also a faculty member of the International Institute for Analytics and has spent the last 20 years developing approaches, tools, and platforms that others can use to build more effective information systems. He was a VP at FICO where he gained experience in positioning and marketing critical decisioning technologies such as business rules and predictive analytics.
He has designed and built hosted solutions as a Product Management Director at a startup as well as enterprise software platforms while a Senior Product Manager in PeopleSoft’s Research and Development group. He has experience in using and building modeling tools, having both built a CASE tool and helped large enterprises use CASE tools to model and develop systems while working for Ernst and Young. He is the author of Decision Management Systems: A practical guide to using business rules and predictive analytics (IBM Press, 2011) and Smart (Enough) Systems: How to Deliver Competitive Advantage by Automating Hidden Decisions (Prentice Hall) with Neil Raden.
In addition to strategy and implementation consulting, James delivers Webinars, workshops, and training. He is a regular keynote speaker at conferences such as the Business Rules Forum, Predictive Analytics World, and IBM's Business Analytics Forum.
Webinar Archive Registration
To register for this webinar, please complete the form below. Take care to provide all required information (indicated in red
). Press Register
to complete your registration. If you have already registered for our site or for one of our webinars, you may login
to register without re-entering your information.
Speakers from El Paso Community College illustrate how researchers and IT can work together using SAS tools to provide crucial information and encourage users to come up with new ideas for using analytics.
All Analytics Radio hosts Gwenn Bezard of the Aite Group on Friday at noon, as we discuss what the Internet of Things means to the relationship between customers and their insurance companies. We will look at the benefits and possible penalties that await individuals and companies that give insurers access to enterprise and home IoT systems.
Streaming analytics, which is drawing an increasing amount of interest, helps enterprises by visualizing the business in real-time, cutting preventable losses, automating immediate actions, and detecting urgent conditions.
The Interop IoT Summit highlighted why it's time to break our image of the Internet of Things into multiple small chunks, so we don't confuse consumer IoT with what goes on at industrial sites and in the commercial world.
At the All Analytics Roundtable at the InformationWeek Elite 100 conference, IT and analytics executives emphasized why serving people ranks ahead of bottom-line results.
Save Labor Costs With Predictive Analytics
How Analytics Can Transform State Government
What the IoT Means to You and Your Insurer
When It's Time for a Robot's Job Review
How Advanced Analytics Serve Healthcare
Life in a World of Big Data, Autonomous Cars and IoT
Sports Analytics: Driving the Business Forward
See How Data is Revolutionizing Healthcare
Why Analytics are So Valuable in Cybersecurity
The Analytics Job and Salary Outlook for 2016
See How Analytics Drive Change in the Retail World
All Analytics Conversations: Forecasts for Analytics in 2016
SAS Best Practices & Training