Digital Audio
Content posted in March 2014
 Customer Satisfaction: Gleaning Insight From Email Interactions
Digital Audio  
3/20/2014   108 comments
Business process experts share a method of monitoring and predicting customer satisfaction by analyzing the social network structure of email interactions between service providers and their clients.
 Killer Analytics: A Look at Missing Metrics & Dire Consequences
Digital Audio  
3/7/2014   155 comments
In this A2 Radio episode, management consultant Mark Graham Brown will discuss how organizations can get a handle on some highly influential but typically unmeasured business components.




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