A2's Latest Content on Artificial intelligence
posted in September 2016
2 items
SAS Analytics Experience: Viya and Cognitive Computing
James M. Connolly  
9/13/2016   3 comments
SAS added new tools based on it's Viya analytics platform and turned the focus to cognitive computing, where applications today are advancing their ability to draw conclusions, with many more uses for the concept coming in the future.
Can Tech Make the Call Center a Help Desk?
James M. Connolly  
9/7/2016   32 comments
There are promising new technologies coming for the call center. But the question remains about whether companies value a call center as a tool to improve customer relationships.




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