- by impactnow, Blogger
- 10/22/2012 10:51:09 PM
Noreen we can only hope that analytics can save air travel. I have to agree it has become the worst in all the years of travel. The challenge is that with few choices we are forced to accept the standards the airlines have instituted. When there were more options we could vote with our wallets now we are forced to accept the new standards and grin and bear it. I am sure airlines know that we are not happy but the reality is that they just don't care enough about customer satisfaction.
- by BethSchultz, Blogger
- 10/21/2012 8:37:30 PM
Pierre, that is a good story -- but I do wonder if carrying along the axe is part of standard procedure? Did anybody ask? (I've been diverted to Indianapolis once myself, but not for anything nearly as exciting. As I recall we'd been circling at O'Hare too long and needed to land elsewhere to refuel. I think this was after sitting at the Miami airport for hours upon hours, waiting on snowy weather in Chicago to clear up, and leaving from there in the middle of the night. Fun, fun.
- by Lyndon_Henry, Blogger
- 10/20/2012 7:29:35 PM
As for planning your seatmates, KLM offered its solution with a "Meet & Seat" plan that lets people opt in to participating in public social networking profiles to be viewed by those who want to select a seat mate based on something in common.
As Ariella undoubtedly recalls, we had quite a fascinating discussion of this on A2 a number of months back, right after quite a salty discussion of matchmaking analytics. I felt KLM's creative blend of the two strains of analytics was rather intriguing, especially for those with youthful hormone levels, although I felt I personally would probably be consigned to something like the Stodgy Codgers section of the aircraft.
- by Zimana, Blogger
- 10/20/2012 6:44:14 PM
I second Beth's comment. Funny story, I remember a flight I was on that was diverted to Indianapolis because of a bad engine. They explained the situation well, but firetrucks still arrived. Firemen board the plpane for a check. The funny part is that one fireman brought an axe onboard - the passengers were thinking why would anyone bring an axe on a plane? What are you planning to chop? A few passengers snapped photos. It was hilarious, and everyone was in good spirits despite the unscheduled change.
So maybe some analytics for the airport emergency services are in order, too. ;-)
- by MDMconsult, Prospector
- 10/19/2012 7:23:23 PM
Applying discrete optimization models to air travel can possibly work well as the issues discussed here are very real. The weaknesses of screening, problems in security can benefit from big data improvements, operations research methodologies to gain insight.
- by Ariella, Blogger
- 10/17/2012 8:35:07 AM
@tinym Yes, and it started me on a reading spree of 2 other books on the subject, which I wrote about in http://uncommoncontent.blogspot.com/2012/05/perspectives-on-introversion-this-is.html.
One of the things Laurie Helgoe says she does is travel for nearly an hour out of town to hang out in the coffee shop there. The reason for the travel, as she explains to her extrovert husband, is to avoid the locals in the nearby shop who would expect her to talk to them. By avoiding the "Cheers" situation, and going where nobody know her name, she feels free of social obligations and still get to be with people whom she may talk to it if she wishes. Susan Cain also likes hanging out in a Starbucks to work on her writing while watching but not necessarily interacting with people.