- by louisw900, Blogger
- 7/31/2013 10:46:57 PM
@frabjcastle74 Thank you for your insight, it certainly appears to the customer that companies really don't care about your business, especially in the telecom industry.
Thank Goodness we have choice in that sphere finally !
- by frankcastle74, Prospector
- 7/31/2013 10:28:39 PM
@zbaz, I think that is the case with all major retailers and major telecommuincation companies. All they want is new customers and do just enough to keep or not keep their current customers. I worked for a telecommucation company before and that was exactly what's going.
- 7/31/2013 8:40:16 PM
Kicheko, the stores are copying the banking customer service model. They concentrate on acquiring new customers and make little effort to satisfy the existing. It must work since they continue to operate in that mode. If your market share is small and the available customer pool is expanding then it makes some sense.
- by Nnanci, Blogger
- 7/31/2013 5:35:37 PM
rbaz - Good points although i have to say i fear even customer dollars don't shake a retailer these days. A lot of them do just what they want really and i think we are already divided and ruled. So if you as a customer walk out, another customer walks in and life continues. Not to be too cynical and out of point here but i wonder where customer policy setting power is slipping away to.
- by louisw900, Blogger
- 7/31/2013 4:45:40 PM
@rbaz I agree. Transparency seems to me to be a new concept in practice, I had not heard the term until the recent Administration, so I assume others are having as much trouble as I am adjusting to it.
But your point is well taken, if companies actually practice transparency, then I would have less issue with tracking in general, but something tells me the signs will never get printed (or constantly be in the process of being produced) and most will try the nefarious route.
- 7/31/2013 2:19:29 PM
Maryam, it is a feeling out process but the technology is expanding continually and allows for greater capabilities to be more intrusive. As the stores buy in the tendency is to make full use of their investment. Will they inject common sense when planning deployment.
- by Hospice_Houngbo, Prospector
- 7/31/2013 1:19:27 PM
@Louis, Easier said than done. I can't generalize that living in the same building/house as your landlords is always a bad thing. It all depends on the type of landlord you are dealing with.
- by impactnow, Blogger
- 7/31/2013 12:37:52 PM
rbaz/kickeko I agree it will take some time and more advanced use of technology to meet customer preferences for interaction. I realize that tracking is what stores need to do to improve their layouts and product and service, however if they make the tracking intrusive with too much interaction with the customer then it becomes irritating.
- 7/31/2013 1:03:03 AM
Kickeko, excellent point about tracking has been with us for awhile now without objections. What is newband provoking is the expanding use and purpose because of technology. It will take time for all concern to know and set boundaries. As usually is the case, the consumer will eventually set the scene by voting with their dollars.
- 7/31/2013 12:53:22 AM
Louis, the magic word nowadays is transparancy. If the tracking is performed without stealth and the purpose is openly stated, most people's apprehentions would be alieved because they would feel no hidden agenda was afoot. The tracking alone is not the concern but the unclear intentions is.
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