Comments
T-Mobile Knows Who's Influencing Who
View Comments: Newest First | Oldest First | Threaded View
Page 1 / 2   >   >>
Re: Something to ponder...
  • 10/23/2013 1:24:33 PM
NO RATINGS

I would think, too, that if you're doing customer service for someplace posh like the Ritz, you adopt a certain high-service attitude. But not everybody can work for the Ritz!

Re: Something to ponder...
  • 10/22/2013 10:25:18 PM
NO RATINGS

@Beth, it's difficult to control during phone customer service, and impossible in face to face exchanges. Then again, certain brands -- like Ritz Carlton -- pull it off. Perhaps higher pay helps.

Re: Something to ponder...
  • 10/21/2013 4:49:48 PM
NO RATINGS

The human factor is always the big uncontrollable!

Re: Something to ponder...
  • 10/21/2013 3:09:38 PM
NO RATINGS

@Beth, it's amazing that companies can get strict consistency in certain aspects of their operations --- like product quality or supply chain managements, or in the case of fast food places, how even their menu items taste --- but when it comes to customer service, it is a challenge.

Re: Something to ponder...
  • 10/21/2013 9:25:06 AM
NO RATINGS

It's scary how customer service can vary so greatly from one customer to the next. As I mentioned, I've had great experience talking to AT&T service reps, and have been nothing but happy with the carrier as a result. It seems like you've had the opposite experience. I don't think companies can ever afford to underplay the value of customer service training and continuous monitoring. 

 

Re: Something to ponder...
  • 10/21/2013 7:45:53 AM
NO RATINGS

With more free Wifi around managing data plans is getting easier but I do think T-Mobile could take that second place spot l if they can expand their network and keep their pricing down.  When they joined with MetroPCS this year it didn't seem to do them any harm so I like to hear that they are looking at how their customers are using their service.

Re: Something to ponder...
  • 10/21/2013 2:42:22 AM
NO RATINGS

If you are under contract, a 2GB data bundle with Verizon is $30/month. I rarely end up getting that high, and I use the GPS, surf Chrome, and go on Amazon with quite some frequency. I look for WiFi where I can get it, but I definitely excersize my data plan.

Re: Something to ponder...
  • 10/20/2013 4:23:27 AM
NO RATINGS

Seth, - I'm curious as to the cost of buying data bundles for personal use...is it something the average income earner can afford to use daily and all day or is it almost inevitable that you stick with wired internet to manage costs. In kenya i use wireless internet from the phone company almost all day every day except when i'm at the office. The cost of wireless is quite affordable...but then here we don't have the phone contracts anyway.. you pay as you go.

Re: Something to ponder...
  • 10/18/2013 7:52:08 PM
NO RATINGS

For me it's all about customer service.  One of the reasons I love Verizon is that they treat me with respect whether or not I'm under contract.  AT&T was very nice when I wasn't under contract, but when I was, it was a very different experience. 

Also, Verizon's pay as you go plans are very reasonable when you already own your phone. 

Re: Something to ponder...
  • 10/18/2013 12:39:36 PM
NO RATINGS

Hi Phoenix, while outages aren't unheard of here, I'm guessing we may have more redundancy so a fire in switching center might not have such damaging impact on customer experience. 

Page 1 / 2   >   >>


INFORMATION RESOURCES
ANALYTICS IN ACTION
CARTERTOONS
VIEW ALL +
QUICK POLL
VIEW ALL +