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Confessions of a Digital Dashboard Snob
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Re: Engagement and and current data
  • 10/31/2014 11:28:44 PM
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Hopefully the data was broad enough not to violate HIPAA but just looking at the picture is overwhelming to me--where would you start? What story are you telling and what conclusion should you draw, many variables are left to chance.

Re: Engagement and and current data
  • 10/31/2014 11:13:24 AM
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Good observation on the potential pitfalls of taking that photo. On the issue of doing things differently, I concur. We all to some extent find comfort in the familiar. Efficiency is only realized after overcoming resistance and navigating the learning curve.

Re: Engagement and and current data
  • 10/31/2014 12:54:41 AM
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As someone who has worked in a hospital for a few years, I can testify that many nurses have been in their positions for decades and updating their charts by handwriting while never never having to touch a touch a computer. 

When things went electronic, some of the nurses were so frustrated, I expected to see a computer flying out a window.  So not having a digital dashboard doesn't surprise me. 

Actually what concerns me more is that you were able to see and photograph the charts on the wall.  What if that particular hospital floor or nurse were a poor performer?  Or a patients confidential info?

Re: Engagement and and current data
  • 10/30/2014 9:43:52 PM
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To keep everyone informed and hopefully engaged would be the goal. Sometimes just good enough will suffice and more may be nice, but does it add anything to the intended goal? One can always make the case either way.

Engagement and and current data
  • 10/30/2014 1:33:37 PM
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 While this gets the information out it may not engage audiences to grasp and apply the information especially in an area like an urgent care center where things can become urgent quickly! I do think digital dashboards are superior because the provide current information in an attractive format. I am instantly turned away by any data that appears old or confusing. Some digital dashboards also allow for interactive capabilities which would help and individual understand implications.

Re: If it works...
  • 10/30/2014 12:55:13 PM
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@Jamescon,

You're right, either one can be ignored.  Whether it's digital or physical, there will always be a little bit of overhead involved in keeping these things up to date. While I agree that a rewards system would help, I also think it's important to automate the process by tying the metrics into some data entry people have to do as part of their jobs.  By removing that step of "Oh I have to do everything I have to do AND on top of all of that, fill out that stupid form for the data thing", you'd get the data you need and no one will feel it's a side activity that should be done last minute, if at all.

Digital dashboards
  • 10/30/2014 12:50:01 PM
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I think that dashboard works fine for their purposes but I see your point.  The one thing that this dashboard isn't doing though is maintaining a history.  I'm sure they're doing this themselves, but they should have an easy way to check progress year over yar and/or month over month.  Especially in the healthcare industry, I would think this information is incredibly valuable.

Re: If it works...
  • 10/30/2014 10:28:23 AM
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You are correct.  I've seen a lot of companies implement the dashboard thinking all of their issues will be resolved.  Lack of process behind the dashboard is what really kills it.

Re: If it works...
  • 10/30/2014 10:20:58 AM
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To be honest, digital dashboards can be ignored too, particularly if the metrics don't change dramatically enough to trigger some sort of alert. Paper or digital, tie these things to some sort of reward system and you will get an employee's attention.

Keep the numbers in "green" for a full quarter and everyone gets a bonus. Let the numbers dip into "red" for a period of time and someone named Fred gets fired.

Fred and everyone else will pay attention.

 

Re: If it works...
  • 10/29/2014 4:36:51 PM
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Good idea ... now I just need to talk my neighbor into having another accident.  :-)

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