- by kq4ym, Data Doctor
- 1/19/2015 9:28:14 AM
Until customers and all of us in general have minds that are robot-like and predictable, it's going to be an "it depends" atmosphere for all of us to consider seriously. Getting to the great customer experience indeed depends on just who the customer is and although there may be generalizations about a customer base, there's always going to be great variability to consider.
- by rbaz, Data Doctor
- 1/14/2015 7:58:48 PM
These two words are absolutely critical if a truly indepth analysis is to precede decisions. The problem arises out of wanting to standardized every process which invites faulty or unfounded assumptions, leading to greater likelihood of failure.
- by chapAnjou, Prospector
- 1/14/2015 2:35:52 PM
"When they hear 'it depends,' the lack of definition can be tough to take."
I actually don't find it scary when I hear "It depends". I've accepted the fact that most of the things we deal with aren't a cut and dry situation of "this or that". Sometimes in order for result A to happen, it can take a combination of many different variables. I would hope that most people aren't bothered by this fact.