Q: regarding chat bots... What studies have been done by your company or others to show whether chat bots (as opposed to live Customer Reps) lead to significant customer churn or help with customer retention? Thank you.
When dealing with customers/ the public, one thing that is often overlooked is that your AI needs to be able to quickly determine when the AI itself cannot address the topic, and know when to invove a human before the customer gets frustrated and takes their business elsewhere.
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